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Handcrafted Horse Riding Hat Silks Custom Made With Love in Great Britain
OUR STORE POLICIES
Because We Care
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.
RETURNS AND REFUNDS
Everything You Need to Know
If you need to return an item because it's faulty, or because of something we've done wrong please contact me.
I'm human and sometimes mistakes happen.
If the item was custom made for you.
ie; changing peak to something different then we cant refund or exchange this is unique to you.
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But if you're returning an item because you've changed your mind, you'll need to pay the cost of postage and have proof of postage .
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Please think about the costs of returning not only for you but the environment.
Fur Poms are small parcel rate as they don't go through letter boxes.
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